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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyra Thompson

February 14, 2026

5  out of  5
rating by Kyra Thompson
"I had a great experience working with Gigi Horton. She took the time to call me personally, which I really appreciated. Gigi was incredibly understanding and patient throughout our conversation. She explained everything in simple, clear terms so I could fully understand my options without feeling overwhelmed. Her approach made the whole process feel easy and stress-free. I would highly recommend her to anyone needing insurance guidance, she truly cares about her clients! "
We responded:
"Kyra, thank you for your wonderful review of State Farm Agent Gigi Horton’s Team! Kyra, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Gigi Horton’s Team! "
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Melanie Laws

February 14, 2026

5  out of  5
rating by Melanie Laws
"All the agents in Gigi Hortin’s office are helpful, professional, efficient, and knowledgeable. Thank you for your wonderful expertise!"
We responded:
"Thanks so much for the amazing review, Melanie! We really appreciate your support here in Fairfield . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Sean Shahid

February 11, 2026

5  out of  5
rating by Sean Shahid
"We would give 10 stars if we could! Gigi Horton and her whole State Farm insurance team are the BEST in the business, Have been doing business with her for almost 20 years and no matter what we need she’s always giving us an amazing and personalized attention. I would never change insurance agents. Thank you to the whole team!!"
We responded:
"Thank you for your kind review of State Farm Agent Gigi Horton’s Team. We appreciate it! Thank you for the amazing review, Sean! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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horace jenkins

January 28, 2026

5  out of  5
rating by horace jenkins
"I have always had a good experience with Gigi and her team- I've been with State Farm since 1973."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Gigi Horton’s Team. "
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Mykiss T. Salgado - Valdehueza

January 8, 2026

5  out of  5
rating by Mykiss T. Salgado - Valdehueza
"Excellent customer service! Always quick to respond, answered all my questions, very professional and they took time to explain my coverage options clearly!!!"
We responded:
"We take great pleasure in being of service to you. Thank you for your many years of being a loyal customer. We are happy to help whenever you need it. "
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Brenda C

December 29, 2025

5  out of  5
rating by Brenda C
"Great experience working with the team. They are extremely helpful, knowledgeable, and quick to respond. They took the time to explain my coverage and made the process smooth from start to finish. I would highly recommend them."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Robert Reynolds

December 5, 2025

5  out of  5
rating by Robert Reynolds
"Gigi Horton has been my State Farm agent for many years. She is a true professional who takes her work very seriously and cares about all of her clients. Her staff is very knowledgeable and handles all concerns in a timely matter and with ease. They are truly a pleasure to work with. Everyone should have a State Farm agent like Gigi Horton! Thank you, Gigi for being so loyal to me and my family over the years!"
We responded:
"Thank you for your 5-star review and very kind words of endorsement! My State Farm team and I are happy to be your good neighbor, and it has been our honor to serve you and your family for over 20 years. "
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tina reynolds

November 19, 2025

5  out of  5
rating by tina reynolds
"Gigi Horton at State Farm is absolutely exceptional! From day one, she has gone above and beyond to make sure I fully understand my coverage and feel confident in my decisions. Gigi is patient, knowledgeable, and incredibly responsive—she treats you like a real person, not just a policy number. Anytime I have a question, she is quick to help and always makes the process smooth and stress-free. I truly appreciate her professionalism and kindness. If you’re looking for an insurance agent who genuinely cares, Gigi is the one! Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts and for the wonderful compliments! We’re glad to know you’re satisfied with the service at our State Farm office. It is truly an honor to be of service to you and to be your choice for your insurance and financial service needs for the last 20 years. "
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Jeff Bassett

November 7, 2025

5  out of  5
rating by Jeff Bassett
"Honest and competent!"
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probbmrcal

November 6, 2025

5  out of  5
rating by probbmrcal
"Gigi and her team was incredibly, kind, courteous, and efficient handling our needs in a professional manner! The service they provided was excellent! Their kindness made the experience very pleasant, and their efficiency ensured everything was completed quickly and accurately! Thanks Gigi"
We responded:
"Thank you for your 5 Star review and positive feedback! it is our pleasure to serve you and your family as best we can. We look forward to being of assistance to you whenever the need arises. "
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Leanne Bautista

November 1, 2025

5  out of  5
rating by Leanne Bautista
"Five stars. If I could give more I would. Thank you Gigi and Team."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Geonette Woods

October 28, 2025

5  out of  5
rating by Geonette Woods
"Gigi Horton’s Statefarm has provided us coverage for the last 5 years and they have been so reliable, transparent, and most competitive rates.

If you’re currently shopping for coverage, Gigi’s is 100% the way to go!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cheyanne Acebo

October 17, 2025

5  out of  5
rating by Cheyanne Acebo
"We here at Napolis Pizzeria in Vacaville love Gigi & her services!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Adriane Roxas Nguyen

October 13, 2025

5  out of  5
rating by Adriane Roxas Nguyen
"Gigi and her team have been providing us 5-star service since 2015. Gigi helps to maximize our insurance coverage for our needs, and yet still finds ways to help us save money at the same time. I have high confidence in Gigi's expertise and guidance. She makes you feel very comfortable and treats you like family."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. It is an honor to be of service to you and your family since 2015. Thank you for your loyalty to State Farm and my office.

We are here to help whenever you need us!!!"
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Rosalyn Robles

September 28, 2025

5  out of  5
rating by Rosalyn Robles
"Gigi is the best State Farm agent. Whenever we need to make changes to our insurance plans she is very responsive and communicative. She makes the process nice and smooth every time! Highly recommend Gigi and her team!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We are here to help and look forward to being of service to you and your family whenever a need arises. We truly appreciate your many years of doing business with our State Farm office. "
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James

September 25, 2025

5  out of  5
rating by James
"Gigi and her agents in the office are phenomenal. They are always so quick to answer any questions we have and we have been with them since 2005. We have moved from the Fairfield area but we stayed with Gigi because of the quality of care we get."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us for the last 20 years. Your satisfaction is our top priority. It is our honor to serve you. "
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Virginia Bender

September 23, 2025

5  out of  5
rating by Virginia Bender
"I’ve had such a positive experience working with Gigi Horton from State Farm. She is knowledgeable, professional, and truly cares about her clients. Gigi takes the time to explain things clearly and makes sure you feel comfortable every step of the way. She is always responsive, dependable, and goes above and beyond to provide excellent customer service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We truly appreciate your kind words, and we truly appreciate your many years of business with us. It is our honor to serve you."
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Karen Bautista

August 20, 2025

5  out of  5
rating by Karen Bautista
"Gigi was super easy to work with, explained everything clearly, and got me a great deal. No stress, no pressure — just solid, friendly help. Would definitely recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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D J

August 4, 2025

5  out of  5
rating by D J
"Gigi and her staff have always provided great quality service for my family and I for over two decades! I can always count on them to be honest and patience with my questions regarding my insurance policies. Additionally THEY reach out to me to insure my policies are accurate and fitting into my budget!"
We responded:
"Thank you for taking the time to share your experience with our agency! It is our pleasure to be able to provide you and your family with the protection they need and the peace of mind they deserve! We are honored that you and your family have been loyal customers for the last TWO decades!!! "
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Nicole N

August 1, 2025

5  out of  5
rating by Nicole N
"I had an outstanding experience with Gigi Horton and her team! They truly excel in customer service, whether you have a clear idea of what you need or are just starting to explore your insurance options. Gigi and her staff are incredibly friendly and take the time to address your inquiries without any pressure to make a decision right away. We have both our auto and life insurance through State Farm, and it’s easy to see why they come highly recommended. If you’re in the market for any type of insurance, I wholeheartedly suggest reaching out to this office. They are without a doubt, the best in the area!"
We responded:
"Thank you for the wonderful 5-Star review and positive feedback! We truly appreciate your business and your continued loyalty to our office. It's an honor to be of service to you, and we look forward to continuing to serve you with the same dedication and care in the future. "
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Malia Ehu

July 31, 2025

5  out of  5
rating by Malia Ehu
"I don’t think I’d be comfortable with anyone other than Gigi Horton from State Farm! She is so conscientious and thorough in helping you to meet your insurance needs.
Gigi treats her clients like family because she really cares. Sometimes dealing with insurance issues can be so stressful, and I can tell you from personal experience that Gigi goes above and beyond to take care of you! She helped me through the whole process, couldn’t have dealt with it otherwise!
You can’t go wrong by choosing
Gigi Horton from State Farm for your insurance needs, I can sincerely vouch for that!"
We responded:
"Thank you for taking the time to share your thoughts! We truly appreciate your high praise. It is an honor and our pleasure to be of service to you! Always here to help. "
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Oktoberfest 2008

July 31, 2025

5  out of  5
rating by Oktoberfest 2008
"Insurance availability and affordability are so difficult to navigate these days. When I needed to explore my options, I was really pleased with the time and attention that I was given making choices. I would whole hardly encourage reaching out to Gigi and her team if you find yourself in a similar situation."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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walter moorer

July 30, 2025

5  out of  5
rating by walter moorer
"Very knowledgeable and friendly. Gigi explained all my insurance options, and made it easy to get the product I needed. Thank you!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Maria Gonzalez

July 8, 2025

5  out of  5
rating by Maria Gonzalez
"I wholeheartedly recommend this insurance agency.
Angelica Rojas and all the representatives I’ve dealt with have consistently taken care of all my insurance needs with excellence. It is always a pleasure to work with Angelica because of her outstanding knowledge, empathy, responsibility, and professionalism.

Thank you, Ms. Gigi, for hiring and retaining such wonderful bilingual staff. I truly appreciate each of you and the care you provide to our community.

I consider you my life family."
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elena sison

June 23, 2025

5  out of  5
rating by elena sison
"Great agent and staff is amazing"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"