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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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D J

August 4, 2025

5  out of  5
rating by D J
"Gigi and her staff have always provided great quality service for my family and I for over two decades! I can always count on them to be honest and patience with my questions regarding my insurance policies. Additionally THEY reach out to me to insure my policies are accurate and fitting into my budget!"
We responded:
"Thank you for taking the time to share your experience with our agency! It is our pleasure to be able to provide you and your family with the protection they need and the peace of mind they deserve! We are honored that you and your family have been loyal customers for the last TWO decades!!! "
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Nicole N

August 1, 2025

5  out of  5
rating by Nicole N
"I had an outstanding experience with Gigi Horton and her team! They truly excel in customer service, whether you have a clear idea of what you need or are just starting to explore your insurance options. Gigi and her staff are incredibly friendly and take the time to address your inquiries without any pressure to make a decision right away. We have both our auto and life insurance through State Farm, and it’s easy to see why they come highly recommended. If you’re in the market for any type of insurance, I wholeheartedly suggest reaching out to this office. They are without a doubt, the best in the area!"
We responded:
"Thank you for the wonderful 5-Star review and positive feedback! We truly appreciate your business and your continued loyalty to our office. It's an honor to be of service to you, and we look forward to continuing to serve you with the same dedication and care in the future. "
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Malia Ehu

July 31, 2025

5  out of  5
rating by Malia Ehu
"I don’t think I’d be comfortable with anyone other than Gigi Horton from State Farm! She is so conscientious and thorough in helping you to meet your insurance needs. Gigi treats her clients like family because she really cares. Sometimes dealing with insurance issues can be so stressful, and I can tell you from personal experience that Gigi goes above and beyond to take care of you! She helped me through the whole process, couldn’t have dealt with it otherwise! You can’t go wrong by choosing Gigi Horton from State Farm for your insurance needs, I can sincerely vouch for that!"
We responded:
"Thank you for taking the time to share your thoughts! We truly appreciate your high praise. It is an honor and our pleasure to be of service to you! Always here to help. "
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Oktoberfest 2008

July 31, 2025

5  out of  5
rating by Oktoberfest 2008
"Insurance availability and affordability are so difficult to navigate these days. When I needed to explore my options, I was really pleased with the time and attention that I was given making choices. I would whole hardly encourage reaching out to Gigi and her team if you find yourself in a similar situation."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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walter moorer

July 30, 2025

5  out of  5
rating by walter moorer
"Very knowledgeable and friendly. Gigi explained all my insurance options, and made it easy to get the product I needed. Thank you!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Maria Gonzalez

July 8, 2025

5  out of  5
rating by Maria Gonzalez
"I wholeheartedly recommend this insurance agency. Angelica Rojas and all the representatives I’ve dealt with have consistently taken care of all my insurance needs with excellence. It is always a pleasure to work with Angelica because of her outstanding knowledge, empathy, responsibility, and professionalism. Thank you, Ms. Gigi, for hiring and retaining such wonderful bilingual staff. I truly appreciate each of you and the care you provide to our community. I consider you my life family."
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elena sison

June 23, 2025

5  out of  5
rating by elena sison
"Great agent and staff is amazing"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Rachel Sison

May 29, 2025

5  out of  5
rating by Rachel Sison
"The staff at Gigi Horton State Farm office are patient and professional. They answered all of my questions and explained how my plan worked. They make you feel seen and you’re more than just a customer."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Robyn Lee

May 20, 2025

5  out of  5
rating by Robyn Lee
"Gigi always gives the most straight up answer and helps us navigate any questions we have. She and her team are readily available. We appreciate her and continue to be loyal customers."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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donovan brosas

May 20, 2025

5  out of  5
rating by donovan brosas
"Best customer service I’ve ever received. Thanks you Gigi!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ruben Carrillo

May 5, 2025

5  out of  5
rating by Ruben Carrillo
"As a State Farm Insurance client for 25 plus years I’d like to express my heartfelt appreciation to Gigi and her front office staff. Gigi and the staff all exhibit the highest level of professionalism and competency and they are all just the most friendly and personable people as well. In the past I was reluctant to go in for review meetings assuming that might just result to increases in my coverage premium rates but as it turns out review meetings have uncovered opportunities to optimize and mitigate increases. I highly recommend Gigi’s State Farm office for all your insurance needs. You’re not going to find a better carrier!"
We responded:
"Thank you for your 5-star review and your wonderful endorsement! We cannot express how honored we are to be of service to you and your choice for all your insurance needs. We value your feedback and your 25 Years of loyalty as a customer. We are proud to be your Good Neighbor! We look forward to your next review. Until then if a need arises, we are here to help! "
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Rose Ann Castro

April 30, 2025

5  out of  5
rating by Rose Ann Castro
"Gigi was very helpful and communicated effectively about my needs. She was very knowledgeable about the service that I needed help with and was able to get me the best deal! I totally recommend her!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jennifer Metzger

April 30, 2025

5  out of  5
rating by Jennifer Metzger
"I have nothing but positive words for GiGi and her wonderful team! I have been with Statefarm for over a decade now and I still ask a lot of questions. They are always so friendly, patient and not to much soooo helpful! Thankfully I have only had less than a handful of claims, but they were with me every step of the way! I would recommend Statefarm and GiGi Hortons team any day!"
We responded:
"Thank you for taking the time to leave us such kind review about our team! It is our pleasure to provide you with the customer care that you deserve. We appreciate your feedback about your positive experience with us. Our team looks forward to helping you with your insurance needs in the coming years!"
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Renee Moore

April 29, 2025

5  out of  5
rating by Renee Moore
"I love Gigi and her staff! They’re always so friendly and welcoming, they make you feel like family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We do value our relationships and strive to take good care of you just like family! "
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Marielena Salazar

April 28, 2025

5  out of  5
rating by Marielena Salazar
"Purchasing life insurance was an important decision for me, and I’m very satisfied with my experience. The process of getting a quote was straightforward, and the representatives were knowledgeable and patient in answering all my questions. I ended up working with Gigi Horton, and she made the whole process easy and stress-free. She took the time to explain all my options in a way that actually made sense, without any pressure. The coverage options were flexible enough to fit my needs and budget, and I appreciated the transparency around what was included. Knowing that my loved ones are financially protected gives me real peace of mind. The front office team was also incredibly welcoming and professional — they made the entire experience even better. I would highly recommend Gigi Horton and her team to anyone looking for dependable life insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Kellie Kute

April 3, 2025

5  out of  5
rating by Kellie Kute
"Gigi’s team are responsive and informative. Tinneth was a great help in reviewing and updating our policy!"
We responded:
"We’re thankful for your feedback Kellie! We truly appreciate your business and are happy to be of service to you. "
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Ian R

March 20, 2025

5  out of  5
rating by Ian R
"I recently had the pleasure of visiting the State Farm branch in Green Valley, and I can't speak highly enough about the amazing staff! From the moment I walked in, I was greeted with a warm smile and a welcoming atmosphere. The team was incredibly knowledgeable and eager to assist with all of my insurance needs. They took the time to explain my options clearly, making sure I fully understood everything without feeling rushed. What stood out the most was their genuine care for helping me find the best solutions, tailored to my situation. It’s rare to experience such excellent customer service these days, and I truly felt valued as a customer. Whether it was answering questions or providing advice on coverage, the staff made sure I felt confident and at ease throughout the entire process. If you're in the market for insurance or just need some guidance, I highly recommend this State Farm branch. The professionalism and kindness of the staff will definitely make your experience a positive one!"
We responded:
"We appreciate your review! Mostly we appreciate your many years of doing business with us. It is truly our pleasure to assist you and your family and are honored to be of service to you. Thank you. "
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Justine Reid

March 19, 2025

5  out of  5
rating by Justine Reid
"I have been a client for over 20 years and I can’t say enough good things about State Farm Gigi Horton’s office! When I recently had to file a claim, her team made the entire process smooth and stress-free. From the moment I reached out, she was incredibly responsive, knowledgeable, and patient, walking me through every step and answering all my questions. What truly stood out was her dedication to ensuring I received the best possible outcome. She went above and beyond to advocate for me, keeping me updated throughout the process and making sure everything was handled quickly and efficiently. I am thankful for Gigi and her incredible team members Tinneth and Angelica. If you’re looking for an insurance agent who genuinely cares and provides top-notch service, I highly recommend State Farm Gigi Horton’s office. Five stars all the way!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. It is our sincere pleasure and honor to be of service to you and your family. Thank you for being such a loyal customer for the past 20 years!!!! We truly appreciate you and look forward to the opportunity to be of service to you again. "
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John Lam

January 31, 2025

5  out of  5
rating by John Lam
"I’ve been a client of Gigi’s office for over a decade. I’ve always appreciated the quick response and helpfulness of everyone in the office. Highly recommend!"
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B Ty

January 7, 2025

5  out of  5
rating by B Ty
"Angelica was a great help when inquiring about policy changes and overall information regarding insurance. She was patient and kind. I really appreciate her patience and professionalism. Highly recommend!"
We responded:
"Thank you for leaving us a 5 star review! We always appreciate feedback from our customers, especially when referring to our team. "
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Jack S

January 3, 2025

5  out of  5
rating by Jack S
"I worked with Gigi's office today to add another vehicle to my policy Easy and pleasant. Thank you!"
We responded:
"Thank you Jack for taking the time to leave us a review!"
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Angie Valentino

November 26, 2024

5  out of  5
rating by Angie Valentino
"Angelica has always provided superior customer service in all the years I have been a client, over 10 years+. She goes above and beyond what is required of her. I appreciate you Angelica! Thank you!"
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Airodnaes

November 23, 2024

5  out of  5
rating by Airodnaes
"Erika at StateFarm is amazing! She’s professional, knowledgeable, and truly takes the time to understand your needs. She made the insurance process smooth and stress-free. Highly recommend working with her!"
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Jack Stevens

August 30, 2024

5  out of  5
rating by Jack Stevens
"I want to take a moment to thank Angelica Rojas with State Farm Insurance. She is the Customer Service Representative in their Fairfield, CA office. I had situation that required a number of follow up's from there office. Angelica was always responsive and ready to assist and answer questions throughout the entire process. I would highly recommend her any time you need help. She is the best!! Jack"
We responded:
"Thank you so much, Jack for taking the time to leave such a thoughtful review about your experience with our team. We are appreciative of your business and look forward to servicing you and your loved ones in the coming years!"
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Christopher Padilla

August 29, 2024

5  out of  5
rating by Christopher Padilla
"Very Satisfied with their service. They are quick and efficient."
We responded:
"Thank you, Christopher for the leaving us a review about your experience with our office!"