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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ruben Carrillo

May 5, 2025

5  out of  5
rating by Ruben Carrillo
"As a State Farm Insurance client for 25 plus years I’d like to express my heartfelt appreciation to Gigi and her front office staff. Gigi and the staff all exhibit the highest level of professionalism and competency and they are all just the most friendly and personable people as well. In the past I was reluctant to go in for review meetings assuming that might just result to increases in my coverage premium rates but as it turns out review meetings have uncovered opportunities to optimize and mitigate increases. I highly recommend Gigi’s State Farm office for all your insurance needs. You’re not going to find a better carrier!"
We responded:
"Thank you for your 5-star review and your wonderful endorsement! We cannot express how honored we are to be of service to you and your choice for all your insurance needs. We value your feedback and your 25 Years of loyalty as a customer. We are proud to be your Good Neighbor! We look forward to your next review. Until then if a need arises, we are here to help! "
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Rose Ann Castro

April 30, 2025

5  out of  5
rating by Rose Ann Castro
"Gigi was very helpful and communicated effectively about my needs. She was very knowledgeable about the service that I needed help with and was able to get me the best deal! I totally recommend her!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jennifer Metzger

April 30, 2025

5  out of  5
rating by Jennifer Metzger
"I have nothing but positive words for GiGi and her wonderful team! I have been with Statefarm for over a decade now and I still ask a lot of questions. They are always so friendly, patient and not to much soooo helpful! Thankfully I have only had less than a handful of claims, but they were with me every step of the way! I would recommend Statefarm and GiGi Hortons team any day!"
We responded:
"Thank you for taking the time to leave us such kind review about our team! It is our pleasure to provide you with the customer care that you deserve. We appreciate your feedback about your positive experience with us. Our team looks forward to helping you with your insurance needs in the coming years!"
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Renee Moore

April 29, 2025

5  out of  5
rating by Renee Moore
"I love Gigi and her staff! They’re always so friendly and welcoming, they make you feel like family."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We do value our relationships and strive to take good care of you just like family! "
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Marielena Salazar

April 28, 2025

5  out of  5
rating by Marielena Salazar
"Purchasing life insurance was an important decision for me, and I’m very satisfied with my experience. The process of getting a quote was straightforward, and the representatives were knowledgeable and patient in answering all my questions. I ended up working with Gigi Horton, and she made the whole process easy and stress-free. She took the time to explain all my options in a way that actually made sense, without any pressure. The coverage options were flexible enough to fit my needs and budget, and I appreciated the transparency around what was included. Knowing that my loved ones are financially protected gives me real peace of mind. The front office team was also incredibly welcoming and professional — they made the entire experience even better. I would highly recommend Gigi Horton and her team to anyone looking for dependable life insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Kellie Kute

April 3, 2025

5  out of  5
rating by Kellie Kute
"Gigi’s team are responsive and informative. Tinneth was a great help in reviewing and updating our policy!"
We responded:
"We’re thankful for your feedback Kellie! We truly appreciate your business and are happy to be of service to you. "
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Ian R

March 20, 2025

5  out of  5
rating by Ian R
"I recently had the pleasure of visiting the State Farm branch in Green Valley, and I can't speak highly enough about the amazing staff! From the moment I walked in, I was greeted with a warm smile and a welcoming atmosphere. The team was incredibly knowledgeable and eager to assist with all of my insurance needs. They took the time to explain my options clearly, making sure I fully understood everything without feeling rushed. What stood out the most was their genuine care for helping me find the best solutions, tailored to my situation. It’s rare to experience such excellent customer service these days, and I truly felt valued as a customer. Whether it was answering questions or providing advice on coverage, the staff made sure I felt confident and at ease throughout the entire process. If you're in the market for insurance or just need some guidance, I highly recommend this State Farm branch. The professionalism and kindness of the staff will definitely make your experience a positive one!"
We responded:
"We appreciate your review! Mostly we appreciate your many years of doing business with us. It is truly our pleasure to assist you and your family and are honored to be of service to you. Thank you. "
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Justine Reid

March 19, 2025

5  out of  5
rating by Justine Reid
"I have been a client for over 20 years and I can’t say enough good things about State Farm Gigi Horton’s office! When I recently had to file a claim, her team made the entire process smooth and stress-free. From the moment I reached out, she was incredibly responsive, knowledgeable, and patient, walking me through every step and answering all my questions. What truly stood out was her dedication to ensuring I received the best possible outcome. She went above and beyond to advocate for me, keeping me updated throughout the process and making sure everything was handled quickly and efficiently. I am thankful for Gigi and her incredible team members Tinneth and Angelica. If you’re looking for an insurance agent who genuinely cares and provides top-notch service, I highly recommend State Farm Gigi Horton’s office. Five stars all the way!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. It is our sincere pleasure and honor to be of service to you and your family. Thank you for being such a loyal customer for the past 20 years!!!! We truly appreciate you and look forward to the opportunity to be of service to you again. "
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John Lam

January 31, 2025

5  out of  5
rating by John Lam
"I’ve been a client of Gigi’s office for over a decade. I’ve always appreciated the quick response and helpfulness of everyone in the office. Highly recommend!"
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B Ty

January 7, 2025

5  out of  5
rating by B Ty
"Angelica was a great help when inquiring about policy changes and overall information regarding insurance. She was patient and kind. I really appreciate her patience and professionalism. Highly recommend!"
We responded:
"Thank you for leaving us a 5 star review! We always appreciate feedback from our customers, especially when referring to our team. "
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Jack S

January 3, 2025

5  out of  5
rating by Jack S
"I worked with Gigi's office today to add another vehicle to my policy Easy and pleasant. Thank you!"
We responded:
"Thank you Jack for taking the time to leave us a review!"
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Angie Valentino

November 26, 2024

5  out of  5
rating by Angie Valentino
"Angelica has always provided superior customer service in all the years I have been a client, over 10 years+. She goes above and beyond what is required of her. I appreciate you Angelica! Thank you!"
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Airodnaes

November 23, 2024

5  out of  5
rating by Airodnaes
"Erika at StateFarm is amazing! She’s professional, knowledgeable, and truly takes the time to understand your needs. She made the insurance process smooth and stress-free. Highly recommend working with her!"
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Jack Stevens

August 30, 2024

5  out of  5
rating by Jack Stevens
"I want to take a moment to thank Angelica Rojas with State Farm Insurance. She is the Customer Service Representative in their Fairfield, CA office. I had situation that required a number of follow up's from there office. Angelica was always responsive and ready to assist and answer questions throughout the entire process. I would highly recommend her any time you need help. She is the best!! Jack"
We responded:
"Thank you so much, Jack for taking the time to leave such a thoughtful review about your experience with our team. We are appreciative of your business and look forward to servicing you and your loved ones in the coming years!"
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Christopher Padilla

August 29, 2024

5  out of  5
rating by Christopher Padilla
"Very Satisfied with their service. They are quick and efficient."
We responded:
"Thank you, Christopher for the leaving us a review about your experience with our office!"
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Raj M

August 27, 2024

5  out of  5
rating by Raj M
"Fantastic team - Gigi Horton, Angelica Rojas and others make sure that you get the best possible State Farm experience and support!"
We responded:
"Thank you, Raj! We appreciate your time in leaving us a 5-star review and the kind words about your experience with our team. It's customers like you who help us improve and deliver exceptional experiences. We look forward to servicing you and your loved ones time and time again!"
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Jamie Gaines

August 26, 2024

5  out of  5
rating by Jamie Gaines
"5 STARS for Tinneth!! She has been helping me with everything insurance for a long time now! She has such a good & happy personality over the phone. Always going above and beyond to make sure I have everything lined up."
We responded:
"Thank you so much, Jamie! We can't thank you enough for sharing your experience with us. Your kind words about our team truly brightened our day. It's customers like you who inspire us to keep striving for excellence."
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Angela Spannaus

August 26, 2024

5  out of  5
rating by Angela Spannaus
"Highly recommend this place! Tinneth N. made my experience very easy and she answered all my questions thoroughly."
We responded:
"We appreciate your kind words, Angela! Thank you for the 5 star review!"
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Veronica Cedeno

August 26, 2024

5  out of  5
rating by Veronica Cedeno
"Tinneth is amazingly sweet and helpful!!"
We responded:
"Thank you so much Veronica for your kind words about our team. We truly appreciate your business!"
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Anthony Carrion

August 2, 2024

5  out of  5
rating by Anthony Carrion
"Long over due review here for my favorite Insurance Agent and staff (Angelica)! I've been with Gigi for over 17 years now and she and her team are always quick to respond to any requests. She checks in once in a while to make sure things are good. It's nice to know I can always email, call or visit her office when I need assistance. I highly recommend her for your personal or business needs!"
We responded:
"Thank you so much Anthony for your kind words and most of all your loyalty. We always appreciate honest and positive feedback. We hope to service you and your loved ones for many more years to come! "
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Hugh Michael Hocson

July 31, 2024

5  out of  5
rating by Hugh Michael Hocson
"Angelica Rojas was very kind, knowledgeable, and helpful. Very satisfied with our interaction."
We responded:
"Thank you so much, Hugh for taking the time to leave such a thoughtful review! "
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Kimberly Papedis

July 13, 2024

5  out of  5
rating by Kimberly Papedis
"Gigi and her team are awesome! She has been my agent for over 15 years. Through a move to SoCal and many life changes including remarriage, kids all turning 16 (yikes!), new homes, accidents - you name it - the Horton team has dealt with it! She makes it extremely easy to add new policies and is very calming in situations where you need State Farm to step in. They’ve never dropped the ball once and are very responsive every single time we reach out. Despite moving far away, I wouldn’t dream of changing agents."
We responded:
"Thank you, Kimberly for taking the time to leave a thorough and honest review of your experience! We appreciate your loyalty over the years and we look forward to continuing to serve you and your family. "
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Ethan Li

June 19, 2024

5  out of  5
rating by Ethan Li
"Very pleased with the service provided by Gigi Horton’s StateFarm team, especially Tinneth N. She is very patient and knowledgeable. Whenever there is a new request, she is thorough and timely with response. Highly recommend their team to anyone who needs help with insurance coverage."
We responded:
"We greatly appreciate your generous 5-star review, Ethan! Your kind feedback about your experience with our team is truly invaluable to us. We are incredibly grateful to have amazing customers like you and we are committed to consistently providing you with excellent service."
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Kclyn Castillo

May 23, 2024

5  out of  5
rating by Kclyn Castillo
"Amazing service! Tinneth always makes sure we are taken care of with all of our insurance needs."
We responded:
"We appreciate you taking the time to leave this review for us, Kclyn! We're happy to hear positive feedback of your experience, especially with my team. "
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Carissa Larsen

May 14, 2024

5  out of  5
rating by Carissa Larsen
"Angelica Rojas was extremely helpful and patient. She made everything easy and convenient for me. State Farm is a wonderful insurance company to work with!"
We responded:
"Thank you Carissa so much for the kind words! We appreciate you taking the time to leave us a review. We're happy to help!"